family mediation

A calmer, fresher approach to family mediation

We help separating families reach lasting family mediation agreements on children, finances and property, without the cost of court.

A supportive, cost-effective route through family mediation

We believe in a fresh, supportive and cost-effective approach to family mediation. For over five years, we’ve helped families across Plymouth and the wider UK reach lasting agreements outside of court, always keeping children’s needs at the centre.

Family mediation is affordable, and often completely free with Legal Aid, delivered by experienced, accredited mediators in person or online.

WHY CHOOSE US

Why families across the UK choose First Steps Family Mediation

Family mediation helps separating families build effective co-parenting relationships and reach lasting settlements, often at a fraction of the cost of court.

Affordable and often completely free

Low, fixed fees mean family mediation costs far less than court, and many families qualify for free support through Legal Aid or the Voucher Scheme.

Keeping your children's needs central

Every family mediation session takes an inclusive approach, keeping your children’s wellbeing at the heart of every agreement we help you reach.

Experienced, fully accredited mediators

Our accredited family mediators bring years of hands-on experience, guiding you calmly and confidently through every stage of the process.

Don't just take our word for it

      EXCELLENT  
   Based on 14 reviews 
    
 
 
 
   
 
 
       Posted on Google  
    Matthew New 
 
 
 
 Trustindex verifies that the original source of the review is Google. "I recently used First Steps Family Mediation and was incredibly impressed by their professionalism, efficiency, and care. The administration team made the entire process seamless, and communication was excellent from start to finish. I am particularly grateful for their ability to facilitate separate shuttle sessions, which ensured a completely safe, neutral, and comfortable environment throughout. I highly recommend their services to any parent navigating family mediation."
  
 
      Posted on Google  
    Brenna Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. So professional, helpful and kind. Thank you to Sam for all her help.
  
 
      Posted on Google  
    Lisa 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely amazing
  
 
      Posted on Google  
    Jmicster 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Sam & her team, They are sharp, analytical, and highly skilled at keeping conversations productive. They saved us months of litigation and significant legal fees by helping us find a mutual resolution in just a few sessions. Exceptional professionals.
  
 
      Posted on Google  
    Gabriella Cordiner 
 
 
 
 Trustindex verifies that the original source of the review is Google. I didn’t think mediation would work but first steps were supportive and understanding of my children’s individual needs and helped us reach a better future. I recommend Sam and the team, we are so grateful for all your help.
  
 
      Posted on Google  
    Richard Baker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Never thought I'd undertake mediation. But I'm glad I chose First Steps. At a stressful time in life, they were professional, supportive, helpful, and very knowledgeable. I never felt talked down to or made to be the bad guy. Would very much recommend them for anyone facing those difficult conversations. A neutral space to talk openly, and freely.
  
 
      Posted on Google  
    Tee J 
 
 
 
 Trustindex verifies that the original source of the review is Google. The management are very concerned about the clients experience - had a situation, she found a solution when she really didn’t have to and she made good on what was said to me - let’s hope the rest of the experience is to the same level Thankyou for your professionalism
  
 
      Posted on Google  
    Timothy Rumbelow 
 
 
 
 Trustindex verifies that the original source of the review is Google. Compassionate and caring - totally recomended!
  
 
      Posted on Google  
    Mark Steele 
 
 
 
 Trustindex verifies that the original source of the review is Google. If only the whole divorce procedure was as simple as dealing with First Steps. Karen and Samantha at the Plymouth office were absolutely amazing, providing reassurance, empathy, professional advice and genuinely cared about me and the process I was going through. I would whole heartedly recommend First Steps if you have any mediation requirements and add my thanks to them for everything that has been done by them.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Who can benefit from family mediation with us, and how?

Family mediation supports parents, divorcing couples and teenage parents, as well as grandparents, adult siblings and parents with adult children who are finding it hard to communicate directly with one another.

Family mediation is available in person at our Plymouth office, or virtually anywhere across the UK, at a time that suits you best.

Legal aid

The Family Mediation Voucher Scheme

The Family Mediation Voucher Scheme is a convenient way to reduce the cost of family mediation when resolving child arrangements with us. It offers eligible families up to five hundred pounds towards mediation, so your case can move forward without the worry of upfront fees.

Free initial consultation

Start with a free phone consultation to talk through your situation.

Legal Aid support

We assess your eligibility for Legal Aid at no cost to you at all.

Government scheme

Access up to £500 towards your family mediation costs today.

Affordable, ongoing fees

Low, transparent fees keep family mediation within reach for all.

Mediation toolkit

Family mediation guidance and support for every family

Our Family Mediation Toolkit is stocked with everything you need to prepare, from parenting plan templates to financial disclosure guidance.

With clear resources and trusted guidance, we’re here to support your family through every step of the mediation process.